Operations Workflow — Role Accountability

This matrix defines role accountability across the redesigned global contractor operations workflow. It replaces informal ownership with clear decision rights, reducing ambiguity and enabling scalable execution.

Task	Executive	Operations Team	CX	Legal	Finance	Supplier	IT
Request Intake	A	R	I
Forms Collection	I	R	C
Compliance Review	I	C		A
Contractor Onboarding	I	A	C	C		R
Supplier Communication	I	A				R
Payment Processing	I	C			A	R
System Access Provisioning	I	C					R
Travel Coordination	I	R			C
Meeting Scheduling	C	R	I
Documentation Management	I	A	C	C	C	C	C
Reporting & Analytics	I	A	C		C		C
Escalation Management	A	R	C	C	C	C	C
SLA Monitoring	I	A					R
Training Delivery	I	A	C				C
Continuous Improvement	C	A	C	C	C	C	C

R Responsible

A Accountable

C Consulted

I Informed

How to Read This Matrix

Responsible (R): The doer — the person or team who performs the work.
Accountable (A): The owner — one and only one per row. Answerable for the outcome.
Consulted (C): Two-way dialogue — input is sought before decisions are made.
Informed (I): One-way notification — kept in the loop after decisions or actions.

Governance Principles

Single Accountability

Only one “A” per row. If two people are accountable, no one is.

Clear Consultation

“C” is bidirectional discussion before action — not a rubber stamp.

Timely Information

“I” is one-way notification, delivered when it enables action, not after.