Portfolio Artifact
← Back to Case StudyOperations Performance
Last 30 days · All regions · All teams
Last 30 Days ▾
All Regions ▾
All Teams ▾
Turnaround Time
2.3d
▼ 62%
Cycle Time
4.1d
▼ 48%
SLA Attainment
98.2%
▲ 22 pts
Error Rate
0.8%
▼ 74%
Customer Satisfaction
4.7 / 5
▲ 1.2
Volume / Month
312
▲ 40%
First Pass Quality
94%
▲ 31 pts
Automation Opportunities
17
Identified
SLA Attainment Trend
12-month view · % attainment
Volume by Function
Ticket volume · last 30 days
Executive
48
Operations
312
CX
87
Legal
54
Supplier
129
Insight · SLA Risk
SLA breach risk on Legal review — 3 tickets aging >24h. Suggest triage.
Triage now →
Automation
12 recurring forms — candidates for Power Automate. Est. 34 hours/mo saved.
Review candidates →
Team Load
Utilization this week
Analyst A
78%
Analyst B
92%
Analyst C
64%